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All sales are final. All subscription payments, shipping, and handling costs are non-refundable. If you have received an item that has been damaged during the shipping process, please contact us immediately so that we can get you a replacement item that is similar or comparable to the item that was damaged. Since items are personalized any missing orders will receive the next subscription on us. ( we cannot control the mail )

**all international customers are responsible for all local laws, customs and taxes**